Privacy Policy — TRUEMED

TRUEMED MEDİKAL ÜRÜNLER ÜRETİM VE PAZARLAMA A.Ş.

1. Purpose and Scope

As Truemed Medikal Ürünler Üretim ve Pazarlama A.Ş. (the “Company”, “we”), we value the privacy of visitors to our website www.truemed.com.tr (the “Website”). This Privacy Policy explains, in general terms, what information we collect when you visit the Website and contact us through it, how we use that information, with whom we share it and how we protect it.

Detailed information on the processing of your personal data under the Law No. 6698 on the Protection of Personal Data (the “Law”) is set out in the Website Privacy Notice, and information on cookies is set out in the Cookie Policy. These documents form an integral part of this Privacy Policy.

2. Nature of the Website

The Website is operated for the purpose of corporate presentation and information regarding the Company’s orthopaedic trauma implants and surgical instruments. The Website does not offer membership, online sales or payment transactions, and no credit card or bank information is collected through the Website.

3. Information We Collect

Information you provide to us: When you fill in the contact form on the Website, your first name, last name, e-mail address, phone number, the subject of your request, the product you are interested in and the content of your message; and, if you subsequently correspond with us by e-mail or telephone, the information contained in such correspondence.
Information collected automatically: Technical information such as your IP address, browser and device information, date and time of your visit and the pages you visit. Some of this information is collected through cookies, and analytics cookies are used only with your explicit consent.

The Website is intended for healthcare professionals and industry professionals, and the contact form is not intended for the collection of special categories of personal data. Please do not include special categories of personal data, in particular health data of patients, in your messages.

4. How We Use Information

To assess and respond to your price quotation, distributorship, product information, catalogue, training/course and other requests;
To forward your request to our authorised distributor in your region so that it can be handled by that distributor;
To carry out quotation and sales processes as well as business partnership and distributorship negotiations;
To ensure the security of the Website and maintain its operation;
Subject to your consent, to improve the Website by obtaining statistical information on its use;
To comply with our legal obligations and protect our legal rights.

Your contact details will not be used to send you commercial electronic messages (advertisements, campaigns, newsletters, etc.) unless your separate consent is obtained.

5. Sharing of Information

Your information may be shared, only to the extent necessary for the purposes above, with our authorised regional distributors established in Türkiye so that your request can be handled in your region, with suppliers from whom we obtain hosting, e-mail and information technology services for the Website, with advisers such as law and audit firms, and, upon request, with authorised public institutions and organisations and judicial authorities. Data collected through analytics cookies are shared with the Google Analytics service provider subject to your consent. Detailed information is available in the Website Privacy Notice and the Cookie Policy.

6. Retention Period

We retain your personal data for as long as necessary for the purpose for which they are processed and for the periods prescribed by applicable legislation. Upon expiry of these periods, your personal data are erased, destroyed or anonymised in accordance with the Regulation on the Erasure, Destruction or Anonymisation of Personal Data and the Company’s Personal Data Retention and Destruction Policy.

7. Information Security

In accordance with Article 12 of the Law, we take administrative and technical measures to ensure an appropriate level of security in order to prevent unlawful processing of and access to your personal data and to safeguard them. Data transmission between the Website and your browser takes place over an encrypted connection (SSL/TLS). Nevertheless, please note that no data transmission over the internet can be guaranteed to be completely secure.

8. Third-Party Links

The Website may contain links to our social media accounts, map services and other third-party websites. The Company is not responsible for the privacy practices of those websites; we recommend that you review their privacy policies before visiting them.

9. Your Rights

Under Article 11 of the Law, you have rights regarding your personal data, such as the right to request information, rectification, erasure and to object. The scope of your rights and how to exercise them are explained in the Website Privacy Notice.

10. Changes

We may update this Privacy Policy in line with changes in legislation or our practices. The current version of the Policy enters into force on the date it is published on the Website together with its last updated date.

11. Contact

For questions regarding this Privacy Policy, you may apply in writing to Truemed Medikal Ürünler Üretim ve Pazarlama A.Ş. at Şerifali Mah. Türker Cad. No: 15 İç Kapı No: 1 Ümraniye / İstanbul, Türkiye, or contact us by telephone at +90 216 364 71 81.

This policy has been prepared in Turkish and English. In the event of any discrepancy between the two versions, the Turkish version shall prevail.